Vx520 instructions and help

Step by step instructions for common transactions, and downloadable user guides at the bottom.

Sale - Swipe/Dip

Always swipe/dip if you can! You’ll get lower rates, and better chargeback protection. Download guides at the bottom of this page for instructions on keying in sales.

  • Select SOFTPAY-FDMS (if option appears)
  • Swipe/Dip Customer’s Card
  • Key Amount of transaction
  • Select Payment type (if option appears)
  • Press Enter
  • Select Yes to confirm amount
    • No to exit & restart
    • Terminal will connect to host
    • If approved – Merchant receipt will print
  • Select Yes to print customer receipt copy
    • No to skip customer copy

 

Refund (sale has batched)

You only need to refund a sale if you’ve already batched out. If the sale just happened today and the terminal has yet to batch, scroll down to see how to VOID instead, as you’ll save yourself from paying fees on the original sale.

  • Select SOFTPAY-FDMS (if option appears)
  • Select REFUND
  • Key Amount to refund
  • Select Yes to confirm amount
    • No to exit & restart
  • Swipe or Key Customer’s Card
    • If Keying – Press Enter after keying
    • If Keying – Key Exp Date then Enter
    • Terminal will NOT connect to host
    • If approved – Merchant receipt will print
  • Select Yes to print customer receipt copy
    • No to skip customer copy

Void (sale has NOT batched)

If you can, always try and void instead of refunding, as a void saves you from paying the fees on the initial sale. By voiding the sale, you’re preventing it from being sent to Dharma for processing in your daily batch. Once the original sales processes, that’s when interchange fees are charged – so make sure to void whenever possible.

  • Select SOFTPAY-FDMS (if option appears)
  • Select VOID
  • Select No to locate a specific transaction
  • Select Inv# to search by Invoice # or
    • Acct# to search last 4 of card
  • Key Inv# or last 4 of CC#
  • Press Enter
    • Terminal will NOT connect to host
    • Merchant receipt will print
  • Select  Yes to print customer receipt copy
    • No to skip customer copy

Settlement (Batching or Closing)

Most terminals are set to automatically batch every evening. But if you prefer to batch manually, be sure to do so on any day that you process. You’ll ensure the lowest possible rates by batching regularly. Please reach out to Dharma Support if you’d like to enable automatic batching within your terminal.

  • Select SOFTPAY-FDMS (if option appears)
  • Select (More key – purple key on the far left)
  • Select SETTLEMENT
    • Terminal will print report
    • Terminal will connect to host
    • Terminal will print confirmation slip

Downloadable Vx520 Guides and Manuals

Need the full guides? No problem.

Vx520 Quick-Reference Guide (Retail)

Vx520 Quick-Reference Guide (Restaurant)