Refund a sale in NMI

Once logged into the NMI gateway, refunding a sale through the Virtual Terminal is easy. As a quick reminder, please view the differences between voids and refunds! To refund a sale, simply:

  1. Select “Refund” on the left side
  2. Click the Magnifying Glass to search for the transaction in question
  3. Use the filters to select a timeframe to search
  4. On the next screen, you’ll see all transactions that match your search criteria. When you’ve located the transaction you wish to refund, select the transaction ID link
  5. The next screen will show the original transaction, along with options at the top. Select Refund up top
  6. Input the refund amount you wish to give back to your customer, then click the refund button to confirm
  7. You’re all set!

Click here to view an interactive demonstration about how to refund a sale in the NMI gateway!