Hello, we’re Dharma, and we’re here to help.
Your Frequently Asked Questions (FAQs)
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Call us at 866-615-5157
- Activating your account
- Running your first sale
- Setting your fraud filters
- Voids and Refunds
- Automated Recurring Billing (ARB)
Fraud Detection and Prevention
- What am I responsible for?
- I’ve found a suspicious sale (or more) – what next?
- Chargebacks and Retrievals
- Setting proper account parameters
- Best practices
- Submit a ticket online for help!
- Who do I call for support?
- Where do I order paper and supplies?
- Ordering new equipment/terminals
- Closing your account
- What is PCI Compliance?
- Am I required to complete PCI Compliance?
- What happens if I’m not compliant?
- Do I need to hire a third-party firm to prove my compliance with Dharma?
- If I’m already PCI Compliant, can I transfer my compliance to Dharma?
- PAX Terminal instructions and help
- Vx520 instructions and help
- What should I do if my terminal breaks?
- What is NFC (Near Field Communication) and what is Apple Pay?
- What is EMV (Euro-Mastercard-Visa), or chip card acceptance?