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If you're a current client looking for the right company to contact, please use the Support form »

Manage Your Account

Thanks for initiating a support ticket with Dharma. Please follow the below prompts, and expect a confirmation email after clicking "Submit" at the bottom. 

Account information

This number is in your initial setup email, and is found in your monthly statements. It will start with either 295, 6314, 554, or 5180.

Large Sale Notification

Thanks so much for notifying Dharma of a large transaction! This will help us process your funds as quickly as possible. You may upload an invoice or signed receipt below. Please also enter any pertinent notes about the transaction that may be relevant to the size.

Upload another invoice
Checking Account Change

We'll require proof of your updated bank account. That can either come as a voided check (pre-printed with your organization's name and contact information) or a letter from your bank, stating your new account information.

DBA names can be a maximum of 25 characters!
Business Contact Information

Please enter the new contact information to be added to the account.

Address Update

Please enter the new DBA information for the account.

Processing Parameters

By giving us the most up-to-date processing parameters, we can build a "profile" for your account. This will help us monitor your account properly, and help protect both you and your customers. By supplying us with the most accurate information possible, we'll be able to look for any potential anomalies in your processing. Many merchants aren't aware that setting proper parameters helps us protect you against: 

1. Fraudsters trying to hack into your online account

2. Employees running unauthorized refunds, potentially defrauding the business

3. Transactions being accidentally run with the wrong $$ value, leading to costly chargebacks

4. Computer/network errors causing duplicate or multiple transactions

Enter the average transaction size. Enter the monthly credit-card volume you'll process. Enter the largest transaction you'll process.
Processing Parameters
Calculate your average transaction by dividing monthly volume by total transactions.
If your processing varies from month to month, enter the value for the largest month.
Transactions larger than this amount may be subject to review and delayed funding.

Please tell us what day you need an active account. Please note, account activation can take up to a week depending on circumstances.
Gateway Issues

If you're experiencing gateway issues, it often will help to contact the gateway provider first. Here are the support numbers for the most prominent gateways:

Authorize.net: 877-447-3938

USAePay: 866-872-3729

Mx Gateway: 800-935-5961

You may also wish to visit our FAQ page about gateways and navigate the section using the menu on the right side of the page. Each gateway has it's own help section, and many common questions can be answered there. If you are still experiencing issues, please explain your situation below in as much detail as possible. 

Legal Entity Change

A legal entity change will require a new application to be signed and returned. The application process is typically quick and easy - but you'll need to send in any pertinent documents regarding the entity change and any banking changes, too.

You can leave this blank if you're unsure, but we'll need it in order to make the update.

After clicking "Submit" the next step is to await an email from Dharma. It will arrive momentarily, acknowledging receipt of your request, and will explain any next steps that you'll need to take to complete your request. For security reasons, this email will be sent to the email address we have on file associated with the Merchant ID you've entered above, in addition to the email address you've entered. If you do not see this email, please check your junk/spam folder.

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